Returns & Satisfaction Guarantee

At Russell Stover, we take pride in the quality of our chocolates and candies; if you are not completely satisfied with your purchase, please contact us within 30 days for a resolution. Due to the perishable nature of our food products, we cannot accept physical returns, but we are committed to making it right through replacements or credits.

Return Process

• 1.
  Review Your Order

  Inspect your chocolate delivery immediately upon arrival to ensure quality and accuracy of the items received.

• 2.
  Contact Customer Care

  Reach out to our support team via our online contact form or phone with your order number and details regarding the issue.

• 3.
  Provide Documentation

  If your order arrived damaged or melted, please provide photos of the packaging and product to help us process your claim efficiently.

• 4.
  Receive Resolution

  Once reviewed, we will issue a replacement shipment or a refund to your original payment method to ensure your satisfaction.